Dear Sir,
My name is Tom, who is a customer of your travel agency. Here I’m sorry to express my dissatisfaction with the service of your travel agency.
First of all, during the trip the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. Besides, I don’t think the guide is competent enough because he had no good knowledge of the scenic spots and was rude to us. What was worse, the food served was of poor quality and the accommodation conditions were awful.
Hopefully, you can take all the above into careful consideration and also take some measures to improve your service.
Yours sincerely,
Tom
親愛的先生，
我叫湯姆，是妳們旅行社的顧客。很抱歉，我對妳們旅行社的服務表示不滿。
首先，在旅行中，導遊不僅自費介紹了太多的活動，還帶我們去了許多不同的地方購物，這占用了我們很多時間。另外，我認為導遊不夠稱職，因為他對景點不了解，對我們很粗魯。更糟糕的是，提供的食物質量差，住宿條件也很差。
希望您能認真考慮以上所有問題，並采取壹些措施來改進您的服務。
謹上，
湯姆