1
B：I hope you can help. I've got a bit of a problem with your ATM.
我希望妳能幫助我。我用妳們的自動提款機時遇到麻煩了。
A：Of course, that's my job. Oh, dear. What's happened?
理當如此，這是我的工作。怎麽啦?出什麽事了?
B：Well, it's eaten my card! It won't give it back!
嗯，它呑了我的卡!它不把卡還給我!
A：I see ... calm down, don't worry. May I ask what were you doing when it took your card?
我明白了，請您冷靜壹下，您不必擔心。我可以問您壹下，當自動提款機沒收您的卡時，您正在進行什麽操作呀?
B：Yes. I was only entering my PIN. I'm terrible at remembering it, I'm so forgetful, you see.
好的。我只是在輸入我的密碼。記密碼我是很差勁的，妳瞧，我很健忘。
A：Hmmm ... and exactly how many times did you enter it, please?
嗯...確切地說您輸入了多少次密碼?
B：Maybe three times. As I said, I always forget it.
也許3次吧。正如我所說的，我總是記不住密碼。
A：Ah! Don't worry; it's just a security measure. If someone uses a card and cannot get the right PIN after three attempts, the bank keeps the card in case it's stolen. Just contact the bank and we'll get it back to you.
啊，別著急，這只是壹個安全的措施。如果有人使用銀行卡，但無法輸入正確的密碼，在輸入3次後，銀行就會留下此卡，以防它是被盜的卡。只要跟銀行聯絡，我們會把卡還給您。
B：Oh, I see. So if I call my branch they can sort everything out for me?
噢，我明白了。那麽，如果我給我的支行打電話，他們會幫我解決所有問題?
A：Yes, they'll be happy to help. Believe me, it happens to many people.
是的，他們會非常樂意為您服務。請您相信我，許多人都遇到過這種情況。
B：I'd better try harder to memorise my PIN in future. Thanks.
以後我最好努力記住我的密碼。謝謝。
2
A：Hello, there. You are looking a little confused; can I help you with something?
您好。您看上去有點兒困惑，我可以幫助您嗎?
B：Well, I've always used the Bank Book,but now I have this card. I don't know how to use it in the machine.
嗯，我壹直用存摺，但現在我有了這張卡。我不知道在機器上如何使用它。
A：Don't worry; I can help you with that. I understand that new technology can sometimes be unnerving. The first thing we need to do is check the ATM is in service. This one is fine.
不要擔心，我可以幫助您。我明白，新技術有時候是挺讓人氣餒的。首先，我們需要做的是檢查自動取款機是否處於工作狀態。這個就行。
B：Yes, I sure can. I feel like a dinosaur with all of these youngsters and their electronics. This machine is working, then?
和這些年輕人以及他們的電子產品在壹起時，我就覺得自己跟恐龍壹樣過時。這臺機器工作正常，然後呢?
A：Yes, this one is in service. Put your card in here, in this slot and wait a moment. Then you will see some instructions on the screen.
是的，這臺機器工作正常。請把您的卡放到這裏邊，插入這個插槽裏，稍等片刻。然後您將在這個螢幕上看到壹些提示。
B：Oh, it wants me to put in my PIN number. OK, I can do that....
噢，它要我輸入我的密碼。行，這個我會……
A：And press 'enter' to confirm, here. Now you need to decide which service you need.
還要按下輸入鍵確認，在這裏。現在您要決定您需要哪些服務。
B：There are so many to choose from. I didn't know you could do all of this using a card.
這裏有很多的選擇。我還真不知道用卡可以做所有的事情。
A：That's the beauty of these machines, you can do almost anything. And unlike a person, they don't usually take breaks or go off sick!
這就是這些機器的美妙之處，您可以做幾乎所有的事情。還有，它們不像真人，通常不會休息或者歇病假!
3
A：National Trust.
國民信托銀行。
B：My name is Alice Lin, and I need to know if some money has been transferred to my account yet.
我的名字叫Alice Lin，我想知道是否有錢轉入了我的帳戶。
A：Just one second, and I'll check.
稍等壹下，我檢視壹下。
B：Thank you.
謝謝。